If you still can’t find the package after going through the above steps, you should ask us to start an investigation by opening a support ticket below. We’ll get to work trying to find the missing package.
Shipping policy
Shipping information
Please see below for typical shipping times, and information about the shipping process.
Please note that if your order has been dispatched, it cannot be cancelled. In this instance, if you like to cancel please allow delivery of your order, and then return the goods to our returns address. Please note that in order to provide the best possible prices for our customers we are unable to cover the returns shipping cost. Contact our support team at support@wearbreeze.co for further assistance.
To prevent unnecessary CO2 generation during transport, we limit the distance our orders travel by shipping our orders directly to you from where they're manufactured.
Eliminating extra fulfilment centres might mean your order will take a little longer to arrive, but every air mile we avoid prevents around 24kg of CO2 entering the atmosphere.
Shipping times
United States
- 7-20 business days.
Canada
- 7-20 business days
United Kingdom
- 8-14 business days
Australia
- 10-16 business days
New Zealand
- 10-16 business days
Rest of the world
- 10-20 business days
* Delivery times vary for countries not specifically mentioned above. See more details by reaching the shipping section at checkout and selecting your country.
When will my order ship out?
We aim to dispatch all orders within 1-5 business days. Sometimes during busy periods this can be longer. We allow up to 30 business days for delivery before a full refund is issued.
Priority Processing
Priority Processing is an upgrade to the standard processing method which gives priority to the order in the warehouse/logistical system, and brings it to the front of the queue for shipment. It does not affect the shipping time of your order.
Insured Shipping
The shipping insurance upgrade entitles customers to a free replacement if parcels are lost or stolen in transit.
Order tracking
As soon your order ships out, you will receive an e-mail with a tracking number (which can take 24-48 hours to update).
My package hasn’t arrived. What can I do?
If your package has not arrived within 14 business days we want to help you find it.
Please follow the steps below:
1. Verify the expected delivery date of the package has passed
Track the parcel on our website by clicking here to check the status of the package and verify its expected delivery date has passed.
2. Check you provided the correct address in your order confirmation
We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. However, we can’t correct an address on a package once it has been mailed. Review your order confirmation to make sure your package was addressed correctly.
3. If tracking status says "delivered" then look around the delivery location for your package
If you can’t find your delivery at your door, check the following locations:
| Delivery location | Where to look |
|---|---|
| House |
|
| Apartment building |
|
| Business |
|
| Community mailbox |
|
| Large institution (for example, a university) |
The mailroom. This is our final point of delivery. Some time may pass before the mailroom delivers the package to you (or will tell you to pick it up). |
| Safe drop |
A safe location on the property. Check around to find the package. Check with other members of the household, as they may have taken the package into the house. |
4. Ask us to start an investigation
Need help?
If your order hasn't received a tracking update in a while, it's generally due to a courier error, and it will still more than likely be delivered within the shipping times displayed above.
However, if your order exceeded the delivery window or you need any help, feel free to contact us using the "Contact Us" portal on the website.
* Please make sure the items in your order are selected correctly because, once they're shipped, they can't be stopped/canceled in transit. When you receive your order, if you decide not to keep it or part of it, our 30-day return policy applies.